Introduction

While there has been much work that has been done about the business of sports, I would like to look at a different angle and compare the efficiency of sports to the business world. I would like to start by introducing this blog as well as myself. My name is Jake. I am an avid sports fan and I would consider myself a businessman and not a writer or a blogger. I have played sports in high school and college as well as worked in sports previously. The questions that I will be continually asking in this blog is why can't business be more like sports or why is business so much like sports? There are some bright individuals in both sports and business who try to change the game or challenge the status qua. However, there are many individuals, teams and companies that do not risk challenging the status qua. Why are there not more game changers and business changers?

Much of my previous business experience has been in call center management of both sales and customer service agents. To those unfamiliar with call centers, a call center you may be familiar with would be that of your credit card company. Usually you call when something is wrong and the agent hopefully has the presence of mind and the authority to fix the problem the first time you call, in a reasonable period of time. If the agent did their job correctly they would have not only given you world class customer service but they would have amazed you so much by fixing your problem so efficiently that when they suggested that you buy something else or sign up for some promotion they were doing, you gladly accepted the offer. I am thankful to have a call center background because I feel that has given me so much experience in several different business functions in such a quick period of time. As a manager of a call center I have had to recruit, hire, train, coach, teach, and give guidance to employees. I have had to market the call center to other departments and companies, provide payroll functions, accounting functions, quality service and the list goes on and on. I will try not to bore the few readers I might get in the future.

So in a nutshell I will claim for the sake of this blog that I have experience in sales, customer service, management, human resources, recruiting, marketing, counseling, teaching, training, operations, and budgeting.

Based on my experience in the business world and my knowledge of sports is what this blog is based on.

Now that you know a little about me let me welcome you to The Sport of Business blog!